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    "id": "decagon-docs-2",
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    "url": "https://decagon.ai/security",
    "excerpt": "Short-lived JWT tokens give AI agents real-time access to customer systems, scoped for minimal privilege and discarded after each session.",
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    "id": "decagon-docs-3",
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    "url": "https://decagon.ai/blog/getting-the-most-out-of-mcp",
    "excerpt": "Bridging that gap requires an infrastructure layer purpose-built to curate, scope, and evaluate how tools are actually used.",
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  },
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    "id": "decagon-docs-4",
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    "url": "https://decagon.ai/blog/browser-actions",
    "excerpt": "Browser Actions gives your agent a way through computer use. It extends the agent you've already built so it can log in, navigate, and complete a task inside any system your team can access.",
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  },
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    "id": "decagon-docs-5",
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    "url": "https://decagon.ai/product/overview",
    "excerpt": "Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet",
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  },
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    "id": "decagon-docs-6",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/duet",
    "excerpt": "Analyze past customer interactions to automatically generate Agent Operating Procedures (AOPs) rooted in actual customer needs.",
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  },
  {
    "id": "decagon-docs-7",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/experiments",
    "excerpt": "Define your variable and traffic split, then measure results against a stable control group directly in production.",
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  },
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    "id": "decagon-docs-8",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/watchtower",
    "excerpt": "Define what matters using natural language. From \"mentions of frustration\" to \"violations of data privacy policy,\" Watchtower understands your flagging criteria and applies your intent contextually.",
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  },
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    "id": "decagon-docs-9",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/insights-and-reporting",
    "excerpt": "Ask open-ended questions like “Why are customers requesting refunds?” to instantly analyze customer conversations.",
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  },
  {
    "id": "decagon-docs-10",
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    "url": "https://decagon.ai/product/suggestions",
    "excerpt": "It automatically detects knowledge gaps and generates content drafts based on how your best human agents resolved those same issues, so your help center stays ahead of customer needs.",
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  },
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    "id": "decagon-docs-11",
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    "url": "https://decagon.ai/product/testing-qa",
    "excerpt": "Use Duet to easily generate tests covering diverse pathways that verify whether agents respond accurately, follow policies, and reflect your brand.",
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  },
  {
    "id": "decagon-docs-12",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/case-studies/duolingo",
    "excerpt": "With the previous vendor, at least half my week was dedicated to maintaining their system. With Decagon, it’s been a night-and-day difference.",
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  },
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    "id": "decagon-docs-13",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/chat",
    "excerpt": "Flexible, on-brand chat built for conversations across web, mobile, and messaging platforms.",
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  },
  {
    "id": "decagon-docs-14",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/voice",
    "excerpt": "Voice AI agents built for natural, multilingual conversations and customized to your brand.",
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  },
  {
    "id": "decagon-docs-15",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/email",
    "excerpt": "Intelligent email that understands context, stays on brand, and handles complex customer threads.",
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  },
  {
    "id": "decagon-docs-16",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/aop",
    "excerpt": "you can define agent behavior in natural language, the same way you train human agents with SOPs",
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  },
  {
    "id": "decagon-docs-17",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/insights-and-reporting",
    "excerpt": "Customizable visual heatmaps... Quickly identify spikes or dips in key metrics.",
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  },
  {
    "id": "decagon-docs-18",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/suggestions",
    "excerpt": "It automatically detects knowledge gaps and generates content drafts based on how your best human agents resolved those same issues",
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  },
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    "id": "decagon-docs-19",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/integrations",
    "excerpt": "no custom code required",
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  },
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    "id": "decagon-docs-20",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/watchtower",
    "excerpt": "Define what matters using natural language. From \"mentions of frustration\" to \"violations of data privacy policy,\" Watchtower understands your flagging criteria",
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  },
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    "id": "decagon-docs-21",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/security",
    "excerpt": "Decagon integrates with identity providers like Okta and Microsoft Entra, enabling secure access across systems without additional passwords.",
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  },
  {
    "id": "decagon-docs-22",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/proactive-agents",
    "excerpt": "Carry conversation history across sessions to pick up where you left off and make proactive recommendations based on customer signals.",
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  },
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    "id": "decagon-docs-23",
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    "url": "https://decagon.ai/proactive-agents",
    "excerpt": "Initiate intelligent, on-brand calls that reliably reach customers at the right moments throughout their journey.",
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  },
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    "id": "decagon-docs-24",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/duet",
    "excerpt": "As conversations reveal gaps and new opportunities, Duet automatically iterates on your agent, from the first launch through every improvement after.",
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  },
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    "id": "decagon-docs-25",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/overview",
    "excerpt": "Non-technical teams can architect and iterate on agent logic with Agent Operating Procedures (AOPs) and Duet, while technical teams retain full visibility and control over guard",
    "fetchedAt": "2026-09-16T06:10:12.101Z"
  },
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    "id": "decagon-docs-26",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/integrations",
    "excerpt": "with no custom code required",
    "fetchedAt": "2026-09-16T06:10:12.101Z"
  },
  {
    "id": "decagon-docs-27",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/blog/browser-actions",
    "excerpt": "lets your Decagon agent access and complete tasks inside systems where there isn’t a traditional integration available",
    "fetchedAt": "2026-09-16T06:10:12.101Z"
  },
  {
    "id": "decagon-docs-28",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/proactive-agents",
    "excerpt": "Maintain customer context across sessions, complementing your systems of record with data portability and control.",
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  },
  {
    "id": "decagon-docs-29",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/testing-qa",
    "excerpt": "Simulations, Decagon's integrated testing suite, help teams validate agent behavior across channels before deploying to production and with every subsequent update.",
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  },
  {
    "id": "decagon-docs-30",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/insights-and-reporting",
    "excerpt": "Ask AI powers deeper analysis through flexible, conversational queries.",
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  },
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    "id": "decagon-docs-31",
    "tier": "claimed-docs",
    "url": "https://decagon.ai/product/watchtower",
    "excerpt": "Whether you're monitoring for compliance risks, negative sentiment, or upsell signals, Watchtower reviews every interaction against your custom criteria and surfaces what matters most.",
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  },
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    "id": "decagon-docs-32",
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    "url": "https://decagon.ai/product/experiments",
    "excerpt": "Whether you’re refining tone, adjusting refund logic, or trialing a new onboarding experience, experimentation makes it safe to test, learn, and iterate without the guesswork.",
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  },
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    "id": "decagon-probe-1",
    "tier": "probe",
    "url": "https://decagon.ai/llms.txt",
    "excerpt": "PROBE llms.txt: HTTP 200 at https://decagon.ai/llms.txt # Decagon\n\nDecagon is an enterprise-grade AI platform revolutionizing customer support through the use of advanced conve",
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  },
  {
    "id": "decagon-probe-2",
    "tier": "probe",
    "url": "https://decagon.ai/openapi.json",
    "excerpt": "PROBE openapi: all candidate paths 404 (https://decagon.ai/openapi.json, https://decagon.ai/swagger.json, https://decagon.ai/api/openapi.json, https://decagon.ai/.well-known/openapi.json)",
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