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  },
  {
    "id": "intercom-fin-docs-65",
    "tier": "claimed-docs",
    "url": "https://fin.ai/channels/live-chat",
    "excerpt": "Fin for messenger brings the highest-performing AI Agent for customer service to live chat, delivering exceptional, on-brand support",
    "fetchedAt": "2026-09-16T06:02:28.268Z"
  },
  {
    "id": "intercom-fin-docs-66",
    "tier": "claimed-docs",
    "url": "https://fin.ai/capabilities",
    "excerpt": "Train Fin on your Procedures, knowledge, and policies, test performance before launch, deploy across every channel, then analyze and improve with AI-powered Insights",
    "fetchedAt": "2026-09-16T06:02:28.268Z"
  },
  {
    "id": "intercom-fin-docs-67",
    "tier": "claimed-docs",
    "url": "https://fin.ai/trust-reliability",
    "excerpt": "We meet the world's leading compliance standards—and give you the tools to safely deploy AI within your own boundaries.",
    "fetchedAt": "2026-09-16T06:02:28.268Z"
  },
  {
    "id": "intercom-fin-comm-1",
    "tier": "community",
    "url": "https://hn.algolia.com/api/v1/items/48128842",
    "excerpt": "\"I've never seen or interacted with Fin that I've noticed... I suspect it's very visible for Intercom, but not necessarily so for everyone else.\" One HN user noted seeing Intercom-powered support elsewhere but never an AI bot like Fin in practice.",
    "fetchedAt": "2026-09-10T18:49:48.606Z"
  },
  {
    "id": "intercom-fin-comm-2",
    "tier": "community",
    "url": "https://hn.algolia.com/api/v1/items/48128842",
    "excerpt": "Fin charges $1 per successful customer session, incentivizing it to be helpful; at the time of an earlier interview Fin was reportedly still smaller than Intercom's traditional help desk product but seen as having more growth potential.",
    "fetchedAt": "2026-09-10T18:49:48.606Z"
  },
  {
    "id": "intercom-fin-comm-3",
    "tier": "community",
    "url": "https://hn.algolia.com/api/v1/items/43654932",
    "excerpt": "A commenter with a decade of customer-service AI/NLP experience argued 99% of support tasks (order status, returns, troubleshooting) are fully deterministic and better served by orchestrated workflows with AI injected at specific points, rather than an autonomous 'agent' like Fin doing open-ended reasoning, calling the latter unnecessary and costly.",
    "fetchedAt": "2026-09-10T18:49:48.606Z"
  },
  {
    "id": "intercom-fin-probe-1",
    "tier": "probe",
    "url": "https://fin.ai/llms.txt",
    "excerpt": "PROBE llms.txt: HTTP 200 at https://fin.ai/llms.txt # Fin — llms.txt\n\n> This file helps large language models (LLMs) understand the content structure, canonical sources, an",
    "fetchedAt": "2026-09-16T06:02:30.931Z"
  },
  {
    "id": "intercom-fin-probe-2",
    "tier": "probe",
    "url": "https://fin.ai/help/en/.md",
    "excerpt": "PROBE docs-md: HTTP 404 at https://fin.ai/help/en/.md",
    "fetchedAt": "2026-09-16T06:02:30.931Z"
  },
  {
    "id": "intercom-fin-probe-3",
    "tier": "probe",
    "url": "https://fin.ai/openapi.json",
    "excerpt": "PROBE openapi: all candidate paths 404 (https://fin.ai/openapi.json, https://fin.ai/swagger.json, https://fin.ai/api/openapi.json, https://fin.ai/.well-known/openapi.json)",
    "fetchedAt": "2026-09-16T06:02:30.931Z"
  },
  {
    "id": "intercom-fin-probe-4",
    "tier": "probe",
    "url": "https://developers.intercom.com/docs/guides/mcp",
    "excerpt": "official MCP server documented at https://developers.intercom.com/docs/guides/mcp",
    "fetchedAt": "2026-09-16T06:02:30.931Z"
  }
]