[
  {
    "id": "pylon-docs-1",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com",
    "excerpt": "Pylon lets humans and agents collaborate on customer work —investigating, resolving, and acting on every signal.",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-2",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "You can now filter and sort the Account Fields page by synced fields and alphabetically",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-3",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "You can now add per-field guidance text on custom object forms",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-4",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Added a GET /task-statuses API endpoint for enumerating configured task statuses",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-5",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Task custom fields are now visible in the customer portal's Task Details view",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-6",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Account column in Project views is now clickable, linking to the account record",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-7",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Tasks can now be grouped by select and multi-select fields",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-8",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Disabling a product-data sync now stops any run already in progress",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-9",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Web Research fields now display the selected scalar value instead of raw JSON in tables",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-10",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/security",
    "excerpt": "Our compliance and certification are managed by Vanta and our incredible audit partners.",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-11",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Templates are back in the create-account-field flow when adding fields from the Accounts Table column",
    "fetchedAt": "2026-09-10T18:45:05.722Z"
  },
  {
    "id": "pylon-docs-12",
    "tier": "claimed-docs",
    "url": "https://www.usepylon.com/changelog",
    "excerpt": "Customer portal users can now view a consolidated issue list across all accounts they belong to",
    "fetchedAt": "2026-09-10T18:47:23.078Z"
  },
  {
    "id": "pylon-docs-13",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent.md",
    "excerpt": "Support Agents can deflect customer questions using content, gather internal context for your team, and take action.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-14",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent/build.md",
    "excerpt": "Build your swarm of AI Agents to help augment your team.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-15",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent/build/runbooks.md",
    "excerpt": "Write instructions in natural language to help your AI Agent handle specific scenarios.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-16",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent/build/bring-your-own-agent.md",
    "excerpt": "Using a combination of Webhooks, API, and/or Pylon MCP, you can connect your agent to ticketing workflows in Pylon.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-17",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent/test.md",
    "excerpt": "Simulate an interaction with the AI and see how it handles different questions.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-18",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent/deploy.md",
    "excerpt": "You can assign them to issues you'd like them to take a look at. This means you have full control of which customer issues your AI agent interacts with.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-19",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/support-agent/monitor-and-iterate.md",
    "excerpt": "The issue log allows you to inspect all the issues the AI agent is associated with and inspect the outcomes and steps taken by the AI.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-20",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/skills.md",
    "excerpt": "Skills are reusable instructions that teach Pylon agents how to handle specific workflows consistently.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-21",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/agents/connectors.md",
    "excerpt": "If a system does not provide an MCP server, an administrator can define a Custom API tool that agents can use to hit internal or third party API endpoints.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-22",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/platform/training-data.md",
    "excerpt": "Make them even more powerful by connecting any external sources of knowledge you have!",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-23",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/knowledge-base/overview.md",
    "excerpt": "A dedicated place to host your support content, including question-and-answer style articles, internal runbooks, and more -- all supercharged with AI",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-24",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/support-workflows/omnichannel-support.md",
    "excerpt": "Pylon can support you wherever you interact with your customers.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-25",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/integrations/chat/slack.md",
    "excerpt": "Pylon watches for customer issues in connected customer Slack channels and automatically bundles together relevant messages and creates tracked issues within Pylon.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-26",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/support-workflows/email.md",
    "excerpt": "Connect your email addresses with Pylon to track and response to support requests over email.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-27",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/chat-widget/overview.md",
    "excerpt": "Fully customizable colors, branding, and workflows * Multiple separate chat widgets with different branding and workflows",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-28",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/chat-widget/overview.md",
    "excerpt": "JavaScript API to build workflows and customize behavior in code",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-29",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/reporting-and-analytics/analytics.md",
    "excerpt": "Pylon comes with a number of default analytics dashboards with common support metrics. All dashboards are filterable by a wide selection of default attributes",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-30",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/platform/triggers.md",
    "excerpt": "Set up complex workflows and automations to execute your business processes",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-31",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/developer/api.md",
    "excerpt": "Pylon's API can be used to programmatically access and take action on data within Pylon.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-32",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/developer/webhooks.md",
    "excerpt": "Receive webhooks for various events happening in Pylon.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-33",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/integrations/crm/salesforce.md",
    "excerpt": "Every day, Pylon scans your customer channels for conversations that were had. For every conversation, we use AI to summarize the details, and sync the summary to the relevant Account in Salesforce.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-docs-34",
    "tier": "claimed-docs",
    "url": "https://docs.usepylon.com/pylon-docs/integrations/pylon-mcp.md",
    "excerpt": "AI tools authenticate with your Pylon account via OAuth and can read and update issues, accounts, and contacts within the data you can see in Pylon.",
    "fetchedAt": "2026-09-10T19:43:33.140Z"
  },
  {
    "id": "pylon-probe-1",
    "tier": "probe",
    "url": "https://docs.usepylon.com/llms.txt",
    "excerpt": "PROBE llms.txt: HTTP 200 at https://docs.usepylon.com/llms.txt # Pylon\n\n## Pylon\n\n- [Introduction](https://docs.usepylon.com/pylon-docs/getting-started/quickstart.md)\n- [Quick Start](",
    "fetchedAt": "2026-09-10T18:50:46.033Z"
  },
  {
    "id": "pylon-probe-2",
    "tier": "probe",
    "url": "https://docs.usepylon.com/pylon-docs.md",
    "excerpt": "PROBE docs-md: HTTP 200 at https://docs.usepylon.com/pylon-docs.md # Page Not Found\n\nThe URL `pylon-docs` does not exist. This page may have been moved, renamed, or deleted.\n\n## Suggested",
    "fetchedAt": "2026-09-10T18:50:46.033Z"
  },
  {
    "id": "pylon-probe-3",
    "tier": "probe",
    "url": "https://docs.usepylon.com/openapi.json",
    "excerpt": "PROBE openapi: all candidate paths 404 (https://docs.usepylon.com/openapi.json, https://docs.usepylon.com/swagger.json, https://docs.usepylon.com/api/openapi.json, https://docs.usepylon.com/.well-known/openapi.json)",
    "fetchedAt": "2026-09-10T18:50:46.033Z"
  },
  {
    "id": "pylon-probe-4",
    "tier": "probe",
    "url": "https://docs.usepylon.com/pylon-docs/integrations/pylon-mcp",
    "excerpt": "official MCP server documented at https://docs.usepylon.com/pylon-docs/integrations/pylon-mcp",
    "fetchedAt": "2026-09-10T18:50:46.033Z"
  },
  {
    "id": "pylon-probe-rt-1",
    "tier": "probe",
    "url": "https://docs.usepylon.com/pylon-docs/integrations/pylon-mcp",
    "excerpt": "PROBE runtime (recorded 2026-09-10): Pylon's docs are agent-legible — https://docs.usepylon.com/pylon-docs/llms.txt serves a live '# Pylon' index, and per-page .md mirrors work (integrations/pylon-mcp.md returned '# Pylon MCP' documenting the server URL https://mcp.usepylon.com, OAuth 2.0/AuthKit, Streamable HTTP).",
    "fetchedAt": "2026-09-10T19:12:39.000Z"
  },
  {
    "id": "pylon-probe-rt-2",
    "tier": "probe",
    "url": "https://docs.usepylon.com/pylon-docs/developer/api/api-reference",
    "excerpt": "PROBE runtime (recorded 2026-09-10): the public REST API at api.usepylon.com is live and cleanly auth-gated — a keyless GET returned HTTP 401 with an x-pylon-request-id header and structured JSON: 'Token must follow Bearer authorization scheme' citing RFC 6750.",
    "fetchedAt": "2026-09-10T19:12:39.000Z"
  },
  {
    "id": "pylon-probe-rt-3",
    "tier": "probe",
    "url": "https://docs.usepylon.com/pylon-docs/integrations/pylon-mcp",
    "excerpt": "PROBE runtime (recorded 2026-09-10): the first-party MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.usepylon.com answered HTTP 401 with WWW-Authenticate: Bearer resource_metadata=\"https://mcp.usepylon.com/.well-known/oauth-protected-resource\" (the metadata endpoint itself is publicly readable).",
    "fetchedAt": "2026-09-10T19:12:39.000Z"
  }
]