[ { "id": "sierra-docs-1", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-sdk", "excerpt": "write customer journeys as code, track changes, and build sophisticated logic without giving up our development workflows", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-2", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-sdk", "excerpt": "Understand and rapidly adjust agent behavior by inspecting API calls, logic traces, and more.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-3", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-sdk", "excerpt": "Build once and deploy across any channel—chat, phone, email, SMS, and messaging.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-4", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-sdk", "excerpt": "Verify your agent performs as expected across a wide range of scenarios and avoid regressions.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-5", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-studio", "excerpt": "Empower teams to build and manage agents—no code required", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-6", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-studio", "excerpt": "Define step-by-step workflows for your agent from scratch, or use AI to instantly generate journeys from your existing operating procedures.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-7", "tier": "claimed-docs", "url": "https://sierra.ai/product/agent-studio", "excerpt": "View, manage, and edit knowledge data such as Help Center content, FAQs, and policies that ground your agent.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-8", "tier": "claimed-docs", "url": "https://sierra.ai/product/ghostwriter", "excerpt": "Build or modify agents by describing how you want them to behave. Update workflows, systems integrations, guardrails, tone, and style with simple prompts.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-9", "tier": "claimed-docs", "url": "https://sierra.ai/product/ghostwriter", "excerpt": "Upload SOPs, raw transcripts, or even audio interviews of subject matter experts to create customer journeys from scratch.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-10", "tier": "claimed-docs", "url": "https://sierra.ai/product/explorer", "excerpt": "Ask any question about your customer experience in natural language, and Explorer identifies the answer across thousands of real conversations.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-11", "tier": "claimed-docs", "url": "https://sierra.ai/product/explorer", "excerpt": "Explorer automatically delivers a weekly briefing on key trends, emerging issues, and recommendations — without you having to ask.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-12", "tier": "claimed-docs", "url": "https://sierra.ai/product/insights", "excerpt": "Click any data point on a report to launch Explorer and instantly investigate what's driving that trend.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-13", "tier": "claimed-docs", "url": "https://sierra.ai/product/insights", "excerpt": "Understand the reasoning behind every agent action or answer—view knowledge sources, systems accessed, and more.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-14", "tier": "claimed-docs", "url": "https://sierra.ai/product/live-assist", "excerpt": "Guide care reps through next steps—whether in chat or on calls—automatically capturing and updating customer context as work progresses.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-15", "tier": "claimed-docs", "url": "https://sierra.ai/product/live-assist", "excerpt": "Initiate workflows directly from a conversation—no tab-switching, no referencing instructions, no lost context.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-16", "tier": "claimed-docs", "url": "https://sierra.ai/product/channels", "excerpt": "Use Voice Personas to design how your agent sounds, speaks, and connects, powered by a constellation of models tuned across 59 languages.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-17", "tier": "claimed-docs", "url": "https://sierra.ai/blog/publish-to-chatgpt", "excerpt": "Publish to ChatGPT with one click: Make your agent available on ChatGPT with the push of a button, or via CI/CD.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-18", "tier": "claimed-docs", "url": "https://sierra.ai/blog/release-governance-guardrails-for-agents-at-scale", "excerpt": "Agent Checks and Simulations catching problems proactively, merge approval workflows putting a person in the loop, and split traffic releases rolling changes out gradually.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-19", "tier": "claimed-docs", "url": "https://sierra.ai/product/voice", "excerpt": "Collect card and ACH payments entirely over the phone with no IVR handoff.", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-docs-20", "tier": "claimed-docs", "url": "https://sierra.ai/product/voice", "excerpt": "Replace rigid IVR menus with an empathetic voice agent that understands customer context", "fetchedAt": "2026-09-10T18:44:44.179Z" }, { "id": "sierra-comm-1", "tier": "community", "url": "https://hn.algolia.com/api/v1/items/39358925", "excerpt": "Sierra AI - Bret Taylor's conversational platform came out of stealth. Kind of underwhelming. Was expecting something more innovative. Also a competitor to OpenAI which he's on the board of. Slightly weird to say the least.", "fetchedAt": "2026-09-10T18:50:08.735Z" }, { "id": "sierra-comm-2", "tier": "community", "url": "https://hn.algolia.com/api/v1/items/39358925", "excerpt": "Having seen this set up for a customer, what is interesting is how it works with internal APIs for customers. It's all point and click in a simple UI -- add a UI, describe how the agent can work with it, and get the agent set up and working.", "fetchedAt": "2026-09-10T18:50:08.735Z" }, { "id": "sierra-comm-3", "tier": "community", "url": "https://hn.algolia.com/api/v1/items/39358925", "excerpt": "The magic isn't in a new LLM technology, it is in reliably productionizing a solution for real-world problems... fill in the gap of missing web forms for processes that customers don't yet have access to, that currently fall to human support teams.", "fetchedAt": "2026-09-10T18:50:08.735Z" }, { "id": "sierra-probe-1", "tier": "probe", "url": "https://sierra.ai/llms.txt", "excerpt": "PROBE llms.txt: HTTP 404 at https://sierra.ai/llms.txt", "fetchedAt": "2026-09-10T18:50:43.228Z" }, { "id": "sierra-probe-2", "tier": "probe", "url": "https://sierra.ai/openapi.json", "excerpt": "PROBE openapi: all candidate paths 404 (https://sierra.ai/openapi.json, https://sierra.ai/swagger.json, https://sierra.ai/api/openapi.json, https://sierra.ai/.well-known/openapi.json)", "fetchedAt": "2026-09-10T18:50:43.228Z" }, { "id": "sierra-probe-rt-1", "tier": "probe", "url": "https://sierra.ai/resources/research/tau-bench", "excerpt": "PROBE runtime (recorded 2026-09-10): Sierra's agent benchmark is genuinely open — the official sierra-research/tau-bench repository README fetched keylessly from GitHub, the published benchmark for evaluating conversational agents on simulated user interactions.", "fetchedAt": "2026-09-10T19:12:39.000Z" }, { "id": "sierra-probe-rt-2", "tier": "probe", "url": "https://sierra.ai/product/agent-sdk", "excerpt": "PROBE runtime (recorded 2026-09-10): sierra.ai's public sitemap enumerates the platform surface keylessly — /product/ pages for agent-sdk, agent-studio, channels, voice, insights, explorer, live-assist, trust-and-reliability, ghostwriter, and horizon.", "fetchedAt": "2026-09-10T19:12:39.000Z" }, { "id": "sierra-probe-rt-3", "tier": "probe", "url": "https://docs.sierra.ai/", "excerpt": "PROBE runtime finding (recorded 2026-09-10): docs.sierra.ai has no agent-legible surface — /llms.txt resolves (HTTP 200) to the login SPA's text/html shell rather than a plain-text index; the docs and Agent SDK reference are login-gated to contracted customers.", "fetchedAt": "2026-09-10T19:12:39.000Z" } ]