{
  "manifestVersion": 1,
  "process": {
    "slug": "on-call-incidents",
    "title": "On-call & incidents",
    "phase": "product",
    "description": "Set up PagerDuty with on-call schedules, escalation policies, incident workflows, and post-mortem process."
  },
  "manifestUrl": "https://ultrametric.ai/productarena/processes/on-call-incidents/manifest.json",
  "steps": [
    {
      "id": "n1",
      "title": "Create PagerDuty services",
      "kind": "api",
      "route": "agent",
      "toolCall": null,
      "calls": [
        {
          "method": "POST /services",
          "type": "rest",
          "description": "Create services"
        }
      ],
      "vendorOptions": [
        {
          "vendor": "pagerduty",
          "name": "PagerDuty",
          "productId": "pagerduty",
          "arena": "incident-management",
          "agentReady": 56.6,
          "mcpEndpoint": "https://mcp.pagerduty.com/mcp",
          "paProductUrl": "https://ultrametric.ai/productarena/arena/incident-management/product/pagerduty"
        }
      ],
      "approvalRequired": true,
      "riskLevel": "medium",
      "estimatedMinutes": 15,
      "async": false
    },
    {
      "id": "n2",
      "title": "Set up on-call schedules",
      "kind": "api",
      "route": "agent",
      "toolCall": null,
      "calls": [
        {
          "method": "POST /schedules",
          "type": "rest",
          "description": "Create rotation schedules"
        }
      ],
      "vendorOptions": [
        {
          "vendor": "pagerduty",
          "name": "PagerDuty",
          "productId": "pagerduty",
          "arena": "incident-management",
          "agentReady": 56.6,
          "mcpEndpoint": "https://mcp.pagerduty.com/mcp",
          "paProductUrl": "https://ultrametric.ai/productarena/arena/incident-management/product/pagerduty"
        }
      ],
      "approvalRequired": true,
      "riskLevel": "medium",
      "estimatedMinutes": 15,
      "async": false
    },
    {
      "id": "n3",
      "title": "Configure escalation policies",
      "kind": "api",
      "route": "agent",
      "toolCall": null,
      "calls": [
        {
          "method": "POST /escalation_policies",
          "type": "rest",
          "description": "Create escalation policies"
        }
      ],
      "vendorOptions": [
        {
          "vendor": "pagerduty",
          "name": "PagerDuty",
          "productId": "pagerduty",
          "arena": "incident-management",
          "agentReady": 56.6,
          "mcpEndpoint": "https://mcp.pagerduty.com/mcp",
          "paProductUrl": "https://ultrametric.ai/productarena/arena/incident-management/product/pagerduty"
        }
      ],
      "approvalRequired": true,
      "riskLevel": "high",
      "estimatedMinutes": 10,
      "async": false
    },
    {
      "id": "n4",
      "title": "Connect Sentry alerting",
      "kind": "api",
      "route": "agent",
      "toolCall": null,
      "calls": [],
      "vendorOptions": [
        {
          "vendor": "sentry",
          "name": "Sentry",
          "productId": "sentry",
          "arena": "observability",
          "agentReady": 48.7,
          "mcpEndpoint": "https://mcp.sentry.dev/mcp",
          "paProductUrl": "https://ultrametric.ai/productarena/arena/observability/product/sentry"
        }
      ],
      "approvalRequired": true,
      "riskLevel": "medium",
      "estimatedMinutes": 10,
      "async": false
    },
    {
      "id": "n5",
      "title": "Set up Slack incident channel",
      "kind": "api",
      "route": "agent",
      "toolCall": null,
      "calls": [
        {
          "method": "conversations.create",
          "type": "rest",
          "description": "Create incident channel"
        }
      ],
      "vendorOptions": [
        {
          "vendor": "slack",
          "name": "Slack",
          "productId": "slack",
          "arena": "team-chat",
          "agentReady": 64.7,
          "mcpEndpoint": null,
          "paProductUrl": "https://ultrametric.ai/productarena/arena/team-chat/product/slack"
        }
      ],
      "approvalRequired": true,
      "riskLevel": null,
      "estimatedMinutes": 5,
      "async": false
    },
    {
      "id": "n6",
      "title": "Create post-mortem template",
      "kind": "api",
      "route": "agent",
      "toolCall": null,
      "calls": [
        {
          "method": "POST /v1/pages",
          "type": "rest",
          "description": "Create post-mortem template"
        }
      ],
      "vendorOptions": [
        {
          "vendor": "notion",
          "name": "Notion",
          "productId": "notion",
          "arena": "project-management",
          "agentReady": 58.6,
          "mcpEndpoint": null,
          "paProductUrl": "https://ultrametric.ai/productarena/arena/project-management/product/notion"
        }
      ],
      "approvalRequired": true,
      "riskLevel": null,
      "estimatedMinutes": 10,
      "async": false
    }
  ],
  "provenance": {
    "source": "productarena",
    "url": "https://ultrametric.ai/productarena",
    "generatedFrom": "data/processes.json + data/process-chains.json (the ProductArena founder-process corpus), resolved against live arena leaderboards at build time. Regenerate by refetching this manifest URL — it always reflects the currently deployed data, not a pinned data commit.",
    "license": "ProductArena Data License (DATA-LICENSE in github.com/ultrametricai/productarena): querying and quoting with attribution to \"ProductArena by Ultrametric Inc\" is fine; bulk redistribution or use to build competing datasets requires written permission."
  }
}