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How PagerDuty’s scores are calculated

The full audit trail, recomputed from the verdict data at build time through the same code that produced the leaderboard: verdict × quality × story weight per cell, cells sum to dimension scores, dimensions blend into the PA Score. Every number on the product page is reproducible from this page alone; for why the formula looks like this, see the methodology.

verdict factors: full ×1.0 · partial ×0.6 · disputed ×0.3 · none ×0.0 · n/a excluded from both sides · cell points = weight × quality × factor · cell max = weight × 10

PA Score37/100

Agent-ready 56.6 × 0.30 = 16.98

API quality 8.6 × 0.20 = 1.72

Openness 31.2 × 0.20 = 6.24

Built-in AI 44.9 × 0.15 = 6.73

Automation 37.5 × 0.15 = 5.63

(16.98 + 1.72 + 6.24 + 6.73 + 5.63) ÷ (0.30 + 0.20 + 0.20 + 0.15 + 0.15) = 37.30 ÷ 1.00 = 37.3

Scores are stored to 1 decimal; the product page’s pills round to whole numbers for display. Each dimension below shows the stories, verdicts, and cited evidence behind its number.

Agent-ready56.6/100×0.30 of the PA blend

Outside-in: can YOUR agent reach and drive this product — API, MCP, CLI, headless runs, agent docs.

Point an agent at llms.txt or agent-oriented docsweight 2

2 (weight) × 8 (quality) × 1.0 (full) = 16.0 of 20 max

  • [probe] https://support.pagerduty.com/llms.txt“PROBE llms.txt: HTTP 200 at https://support.pagerduty.com/llms.txt # Knowledge Base Documentation > Get help with configuring your account and using PagerDuty. Contact Support: https://w”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“PagerDuty's official local MCP (Model Context Protocol) server which provides tools to interact with your PagerDuty account directly from your MCP-enabled client.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”

Run the product headlessly / in CI for automationweight 2

2 (weight) × 8 (quality) × 1.0 (full) = 16.0 of 20 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks... they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident.”
  • [probe] https://developer.pagerduty.com/docs/events-api-v2-overview“PROBE runtime (recorded 2026-09-06): the Events API v2 ingestion endpoint is live and self-describing — a keyless empty POST to https://events.pagerduty.com/v2/enqueue answered HTTP 400 with a structured validation error naming the required fields (''routing_key' cannot be blank', ''event_action' is missing or blank').”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”

Plug MCP servers into this product so it can use their toolsweight 3

3 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 30 max

  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“provides tools to interact with your PagerDuty account directly from your MCP-enabled client”
  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“PagerDuty's official local MCP (Model Context Protocol) server which provides tools to interact with your PagerDuty account directly from your MCP-enabled client.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”

Connect an agent via an official MCP serverweight 3

3 (weight) × 9 (quality) × 1.0 (full) = 27.0 of 30 max

  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“provides tools to interact with your PagerDuty account directly from your MCP-enabled client”
  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“PagerDuty's official local MCP (Model Context Protocol) server which provides tools to interact with your PagerDuty account directly from your MCP-enabled client.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”

Use an official CLIweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Drive the product through a documented public APIweight 3

3 (weight) × 9 (quality) × 1.0 (full) = 27.0 of 30 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks... they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents - find out who is on call and when they're being notified”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [probe] https://developer.pagerduty.com/docs/events-api-v2-overview“PROBE runtime (recorded 2026-09-06): the Events API v2 ingestion endpoint is live and self-describing — a keyless empty POST to https://events.pagerduty.com/v2/enqueue answered HTTP 400 with a structured validation error naming the required fields (''routing_key' cannot be blank', ''event_action' is missing or blank').”
  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“PagerDuty's official local MCP (Model Context Protocol) server which provides tools to interact with your PagerDuty account directly from your MCP-enabled client.”

Issue scoped/least-privilege API credentials for an agentweight 2

2 (weight) × 4 (quality) × 0.6 (partial) = 4.8 of 20 max

  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents - find out who is on call and when they're being notified”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”

Build against official SDKsweight 2

2 (weight) × 7 (quality) × 1.0 (full) = 14.0 of 20 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks... they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [probe] https://developer.pagerduty.com/docs/events-api-v2-overview“PROBE runtime (recorded 2026-09-06): the Events API v2 ingestion endpoint is live and self-describing — a keyless empty POST to https://events.pagerduty.com/v2/enqueue answered HTTP 400 with a structured validation error naming the required fields (''routing_key' cannot be blank', ''event_action' is missing or blank').”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”

Subscribe to events via webhooksweight 2

2 (weight) × 7 (quality) × 1.0 (full) = 14.0 of 20 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks... they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks. When compared with previous versions, they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [probe] https://developer.pagerduty.com/docs/events-api-v2-overview“PROBE runtime (recorded 2026-09-06): the Events API v2 ingestion endpoint is live and self-describing — a keyless empty POST to https://events.pagerduty.com/v2/enqueue answered HTTP 400 with a structured validation error naming the required fields (''routing_key' cannot be blank', ''event_action' is missing or blank').”

Agent-ready = 118.8 ÷ 210 × 100 = 56.6

API quality8.6/100×0.20 of the PA blend

The programmable surface once an agent is there — machine-readable spec, interactive docs, sandbox, versioning discipline.

Explore an interactive API reference with runnable examplesweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”

Download a machine-readable API spec (OpenAPI or equivalent)weight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Test against a sandbox environment without touching production dataweight 1

1 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 10 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Rely on versioned APIs with a documented deprecation policyweight 2

2 (weight) × 5 (quality) × 0.6 (partial) = 6.0 of 20 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks... they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks. When compared with previous versions, they provide additional event types to signal changes to incident priorities and incident responders.”
  • [community] https://news.ycombinator.com/item?id=19402966“I run a service that integrates with pager duty... they have two versions of their event API, and keys for the v1 API don't work with v2 and vice versa... there's no way to distinguish what version a given key is for. I've already contacted support about it and their response has been, more or less, 'oh, uhhh... huh.'”

API quality = 6.0 ÷ 70 × 100 = 8.6

Openness31.2/100×0.20 of the PA blend

Can you leave, inspect, or self-host — data export, open source, portability.

Do everything through the API that I can do in the UIweight 2

2 (weight) × 7 (quality) × 0.6 (partial) = 8.4 of 20 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents - find out who is on call and when they're being notified”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/webhooks/01-Overview.md“V3 webhooks provide the foundation for the future of PagerDuty webhooks... they provide additional event types to signal changes to incident priorities and incident responders.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [probe] https://developer.pagerduty.com/docs/events-api-v2-overview“PROBE runtime (recorded 2026-09-06): the Events API v2 ingestion endpoint is live and self-describing — a keyless empty POST to https://events.pagerduty.com/v2/enqueue answered HTTP 400 with a structured validation error naming the required fields (''routing_key' cannot be blank', ''event_action' is missing or blank').”
  • [community] https://hn.algolia.com/api/v1/items/35675029“None of them have SCIM integration to make managing your teams automatic. All of them have clunky calendar overrides. For PagerDuty you need to call up their support team and get them to manually tweak something not in the UI settings to get OIDC for Azure AD sign-ins to work.”

Export all of my data in open formats and leaveweight 3

3 (weight) × 4 (quality) × 0.6 (partial) = 7.2 of 30 max

  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents - find out who is on call and when they're being notified”
  • [claimed-docs] https://support.pagerduty.com“Import Users from a CSV”

Read the product's source under an open licenseweight 2

n/a — not applicable to this product: excluded from numerator and denominator

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Self-host the core productweight 3

n/a — not applicable to this product: excluded from numerator and denominator

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Openness = 15.6 ÷ 50 × 100 = 31.2

Built-in AI44.9/100×0.15 of the PA blend

Inside-out: how agentic the product itself is for its users — built-in assistants, autonomous features.

Get AI-generated insights and suggestions from my data inside the productweight 2

2 (weight) × 6 (quality) × 0.6 (partial) = 7.2 of 20 max

  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“PagerDuty Advance is a set of generative and agentic AI capabilities embedded across the PagerDuty Operations Cloud that allows organizations to scale teams and build operational resilience.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“From AI agents handling well-understood tasks to generative AI for summarizing key information about an incident, PagerDuty Advance augments, guides, and resolves operational work.”
  • [claimed-docs] https://www.pagerduty.com“SRE Agent handles incidents and fixes. You step in when it matters.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/post-incident-reviews“Post-Incident Reviews integrate with your incident lifecycle, Slack data, and the PagerDuty Advance Scribe Agent to help your team uncover systemic patterns, build chronological incident narratives”
  • [claimed-docs] https://support.pagerduty.com/main/docs/post-incident-reviews“Post-Incident Reviews integrate with your incident lifecycle, Slack data, and the PagerDuty Advance Scribe Agent to help your team uncover systemic patterns, build chronological incident narratives, and coordinate preventative follow-up actions”
  • [claimed-docs] https://www.pagerduty.com/platform/aiops/“PagerDuty AIOps slashes alerts by 91%, automates repetitive work, and accelerates resolution”
  • [claimed-docs] https://support.pagerduty.com/main/docs/intelligent-alert-grouping“Intelligent Alert Grouping automatically consolidates related alerts into a single, actionable incident, using machine learning to reduce alert noise for DevOps teams and SREs.”

Set up automations that run autonomously in the backgroundweight 2

2 (weight) × 7 (quality) × 0.6 (partial) = 8.4 of 20 max

  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Through highly-configurable triggers and actions, you can apply "if-this-then-that" logic to orchestrate the right response for your teams”
  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“From AI agents handling well-understood tasks to generative AI for summarizing key information about an incident, PagerDuty Advance augments, guides, and resolves operational work.”
  • [claimed-docs] https://www.pagerduty.com“SRE Agent handles incidents and fixes. You step in when it matters.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“PagerDuty Advance is a set of generative and agentic AI capabilities embedded across the PagerDuty Operations Cloud that allows organizations to scale teams and build operational resilience.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/event-management“Event Orchestration: Automatically deduplicate or suppress alerts.”
  • [community] https://hn.algolia.com/api/v1/items/35675029“Pagerduty handles escalation very well. If you have the app it will first try to notify through the app. If there is no ack within a couple of minutes it calls you.”

Delegate tasks to a built-in AI assistant inside the productweight 3

3 (weight) × 6 (quality) × 0.6 (partial) = 10.8 of 30 max

  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“PagerDuty Advance is a set of generative and agentic AI capabilities embedded across the PagerDuty Operations Cloud that allows organizations to scale teams and build operational resilience.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“From AI agents handling well-understood tasks to generative AI for summarizing key information about an incident, PagerDuty Advance augments, guides, and resolves operational work.”
  • [claimed-docs] https://www.pagerduty.com“SRE Agent handles incidents and fixes. You step in when it matters.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/post-incident-reviews“Post-Incident Reviews integrate with your incident lifecycle, Slack data, and the PagerDuty Advance Scribe Agent to help your team uncover systemic patterns, build chronological incident narratives”
  • [claimed-docs] https://support.pagerduty.com/main/docs/post-incident-reviews“Post-Incident Reviews integrate with your incident lifecycle, Slack data, and the PagerDuty Advance Scribe Agent to help your team uncover systemic patterns, build chronological incident narratives, and coordinate preventative follow-up actions”

Operate the product with natural-language commandsweight 2

2 (weight) × 7 (quality) × 1.0 (full) = 14.0 of 20 max

  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“provides tools to interact with your PagerDuty account directly from your MCP-enabled client”
  • [claimed-docs] https://github.com/PagerDuty/pagerduty-mcp-server“PagerDuty's official local MCP (Model Context Protocol) server which provides tools to interact with your PagerDuty account directly from your MCP-enabled client.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“official MCP server documented at https://developer.pagerduty.com/docs/mcp-server”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [claimed-docs] https://www.pagerduty.com“SRE Agent handles incidents and fixes. You step in when it matters.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/pagerduty-advance“From AI agents handling well-understood tasks to generative AI for summarizing key information about an incident, PagerDuty Advance augments, guides, and resolves operational work.”

Built-in AI = 40.4 ÷ 90 × 100 = 44.9

Automation37.5/100×0.15 of the PA blend

Depth of automation primitives — rules, scheduling, bulk operations, webhooks.

Perform bulk operations across many items at onceweight 2

2 (weight) × 5 (quality) × 0.6 (partial) = 6.0 of 20 max

  • [claimed-docs] https://support.pagerduty.com“Import Users from a CSV”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/REST-API/01-Overview.md“The REST API provides a way for third parties to connect to a PagerDuty account and access or manipulate configuration data on that account.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“Using the REST API, you can do things like: - add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/Introduction.md“add and configure users on a PagerDuty account, including how they're notified by PagerDuty - set up workflows for responding to incidents - find out who is on call and when they're being notified”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/tool-libraries/02-MCP.md“PagerDuty's MCP server allows you to fetch and manage information in your PagerDuty account.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”

Define rules that trigger actions automatically on eventsweight 3

3 (weight) × 8 (quality) × 1.0 (full) = 24.0 of 30 max

  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Through highly-configurable triggers and actions, you can apply "if-this-then-that" logic to orchestrate the right response for your teams”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Through highly-configurable triggers and actions, you can apply "if-this-then-that" logic to orchestrate the right response for your teams, processes, and business.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident. For example, you can configure one workflow that automatically triggers for all P1 and P2 incidents”
  • [claimed-docs] https://support.pagerduty.com/main/docs/event-management“Event Orchestration: Automatically deduplicate or suppress alerts.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/escalation-policies“Escalation policies automate incident assignment and connect services to individual users and/or schedules. They are designed to notify a single target at a time until one individual acknowledges the incident.”
  • [claimed-docs] https://raw.githubusercontent.com/PagerDuty/developer-docs/main/docs/events-API-v2/01-Overview.md“The Events API v2 is a highly reliable, highly available **asynchronous API** that ingests machine events from monitoring tools and other systems”
  • [community] https://hn.algolia.com/api/v1/items/35675029“Pagerduty handles escalation very well. If you have the app it will first try to notify through the app. If there is no ack within a couple of minutes it calls you.”
  • [probe] https://developer.pagerduty.com/docs/mcp-server“PROBE runtime (recorded 2026-09-06): PagerDuty's hosted remote MCP server is live — a keyless JSON-RPC initialize POST to https://mcp.pagerduty.com/mcp returned HTTP 401 with WWW-Authenticate Bearer and resource_metadata=https://mcp.pagerduty.com/.well-known/oauth-protected-resource/mcp, matching the documented MCP base URL and its API-token/OAuth authentication.”
  • [probe] https://developer.pagerduty.com/docs/events-api-v2-overview“PROBE runtime (recorded 2026-09-06): the Events API v2 ingestion endpoint is live and self-describing — a keyless empty POST to https://events.pagerduty.com/v2/enqueue answered HTTP 400 with a structured validation error naming the required fields (''routing_key' cannot be blank', ''event_action' is missing or blank').”

Schedule recurring jobs or workflowsweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/schedule-basics“Use legacy schedules to map your coverage needs and determine who receives a notification when an incident triggers.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Through highly-configurable triggers and actions, you can apply "if-this-then-that" logic to orchestrate the right response for your teams”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Through highly-configurable triggers and actions, you can apply "if-this-then-that" logic to orchestrate the right response for your teams, processes, and business.”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident... you can apply "if-this-then-that" logic to orchestrate the right response”
  • [claimed-docs] https://support.pagerduty.com/main/docs/incident-workflows“Incident Workflows allow you to build an automated response for every incident. For example, you can configure one workflow that automatically triggers for all P1 and P2 incidents”

Version, review, and roll back my automationsweight 1

1 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 10 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Automation = 30.0 ÷ 80 × 100 = 37.5