How telli’s scores are calculated

The full audit trail, recomputed from the verdict data at build time through the same code that produced the leaderboard: verdict × quality × story weight per cell, cells sum to dimension scores, dimensions blend into the PA Score. Every number on the product page is reproducible from this page alone; for why the formula looks like this, see the methodology.

verdict factors: full ×1.0 · partial ×0.6 · disputed ×0.3 · none ×0.0 · n/a excluded from both sides · cell points = weight × quality × factor · cell max = weight × 10

PA Score38/100

Agent-ready 46.8 × 0.30 = 14.04

API quality 37.7 × 0.20 = 7.54

Openness 7.2 × 0.20 = 1.44

Built-in AI 58.2 × 0.15 = 8.73

Automation 40.0 × 0.15 = 6.00

(14.04 + 7.54 + 1.44 + 8.73 + 6.00) ÷ (0.30 + 0.20 + 0.20 + 0.15 + 0.15) = 37.75 ÷ 1.00 = 37.8

Scores are stored to 1 decimal; the product page’s pills round to whole numbers for display. Each dimension below shows the stories, verdicts, and cited evidence behind its number.

Agent-ready46.8/100×0.30 of the PA blend

Outside-in: can YOUR agent reach and drive this product — API, MCP, CLI, headless runs, agent docs.

Point an agent at llms.txt or agent-oriented docsweight 2

2 (weight) × 9 (quality) × 1.0 (full) = 18.0 of 20 max

[probe] https://docs.telli.com/llms.txt“PROBE llms.txt: HTTP 200 at https://docs.telli.com/llms.txt # telli Documentation > telli is the AI voice platform for agents that sell, support, and operate across millions of ca”
[claimed-docs] https://docs.telli.com/api-getting-started.md“Download them to generate client libraries, import the API into tools like Postman, or give coding agents machine-readable API context”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”

Run the product headlessly / in CI for automationweight 2

2 (weight) × 6 (quality) × 0.6 (partial) = 7.2 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Schedules a call at the earliest opportunity within the dialer window. May occur immediately or on the next business day depending on settings.”
[claimed-docs] https://docs.telli.com/changelog“Workflows can now run automatically on a recurring schedule. Add a Scheduled trigger, choose the interval and start time, and let the workflow run without a call event.”
[claimed-docs] https://docs.telli.com/webhooks.md“Webhooks push data from telli to your systems in real time. When something happens on a call, telli sends a POST request to the endpoint you configure”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”

Plug MCP servers into this product so it can use their toolsweight 3

3 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 30 max

[claimed-docs] https://docs.telli.com/integrations/mcp.md“The telli MCP server lets AI tools like Claude, ChatGPT, and Codex talk to Charlie, telli's AI assistant, over the Model Context Protocol.”
[probe] https://docs.telli.com/integrations/mcp“official MCP server documented at https://docs.telli.com/integrations/mcp”
[claimed-docs] https://docs.telli.com/introduction.md“Custom Tools: Extend telli's capabilities with custom integrations and workflows.”
[claimed-docs] https://docs.telli.com/custom-tools.md“Custom tools allow your AI agents to access external information by connecting to your APIs.”

Connect an agent via an official MCP serverweight 3

3 (weight) × 8 (quality) × 1.0 (full) = 24.0 of 30 max

[claimed-docs] https://docs.telli.com/integrations/mcp.md“The telli MCP server lets AI tools like Claude, ChatGPT, and Codex talk to Charlie, telli's AI assistant, over the Model Context Protocol.”
[probe] https://docs.telli.com/integrations/mcp“official MCP server documented at https://docs.telli.com/integrations/mcp”

Use an official CLIweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Drive the product through a documented public APIweight 3

3 (weight) × 9 (quality) × 1.0 (full) = 27.0 of 30 max

[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/introduction.md“Webhooks: Receive real-time notifications about call events, status changes, and outcomes.”
[claimed-docs] https://docs.telli.com/api-getting-started.md“All endpoints authenticate with an API key from the telli app (Settings > Developer), sent as a bearer token”
[claimed-docs] https://docs.telli.com/api-getting-started.md“Download them to generate client libraries, import the API into tools like Postman, or give coding agents machine-readable API context”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Schedules a call at the earliest opportunity within the dialer window. May occur immediately or on the next business day depending on settings.”
[claimed-docs] https://docs.telli.com/v1/endpoint/import-phone-number.md“Imports a phone number from your own SIP trunk provider. This allows you to use existing phone numbers with telli by configuring custom SIP termination settings.”
[claimed-docs] https://docs.telli.com/webhooks.md“Webhooks push data from telli to your systems in real time. When something happens on a call, telli sends a POST request to the endpoint you configure”
[claimed-docs] https://docs.telli.com/integrations/mcp.md“The telli MCP server lets AI tools like Claude, ChatGPT, and Codex talk to Charlie, telli's AI assistant, over the Model Context Protocol.”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”
[probe] https://docs.telli.com/integrations/mcp“official MCP server documented at https://docs.telli.com/integrations/mcp”

Issue scoped/least-privilege API credentials for an agentweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

[claimed-docs] https://docs.telli.com/api-getting-started.md“All endpoints authenticate with an API key from the telli app (Settings > Developer), sent as a bearer token”

Build against official SDKsweight 2

2 (weight) × 5 (quality) × 0.6 (partial) = 6.0 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/api-getting-started.md“All endpoints authenticate with an API key from the telli app (Settings > Developer), sent as a bearer token”
[claimed-docs] https://docs.telli.com/api-getting-started.md“Download them to generate client libraries, import the API into tools like Postman, or give coding agents machine-readable API context”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”

Subscribe to events via webhooksweight 2

2 (weight) × 8 (quality) × 1.0 (full) = 16.0 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“Webhooks: Receive real-time notifications about call events, status changes, and outcomes.”
[claimed-docs] https://docs.telli.com/webhooks.md“Webhooks push data from telli to your systems in real time. When something happens on a call, telli sends a POST request to the endpoint you configure”
[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”

Agent-ready = 98.2 ÷ 210 × 100 = 46.8

API quality37.7/100×0.20 of the PA blend

The programmable surface once an agent is there — machine-readable spec, interactive docs, sandbox, versioning discipline.

Explore an interactive API reference with runnable examplesweight 2

2 (weight) × 5 (quality) × 0.6 (partial) = 6.0 of 20 max

[claimed-docs] https://docs.telli.com/api-getting-started.md“Download them to generate client libraries, import the API into tools like Postman, or give coding agents machine-readable API context”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”
[claimed-docs] https://docs.telli.com/api-getting-started.md“All endpoints authenticate with an API key from the telli app (Settings > Developer), sent as a bearer token”

Download a machine-readable API spec (OpenAPI or equivalent)weight 2

2 (weight) × 9 (quality) × 1.0 (full) = 18.0 of 20 max

[claimed-docs] https://docs.telli.com/api-getting-started.md“Download them to generate client libraries, import the API into tools like Postman, or give coding agents machine-readable API context”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”

Test against a sandbox environment without touching production dataweight 1

1 (weight) × 4 (quality) × 0.6 (partial) = 2.4 of 10 max

[claimed-docs] https://docs.telli.com/en/get-started/test-your-agent.md“In the agent builder, click Test call to open the dialog. Pick the agent version (your draft with unsaved changes or any saved revision)...”
[claimed-docs] https://docs.telli.com/en/get-started/test-your-agent.md“Use the side-by-side view to listen to the recording while following along in the transcript.”

Rely on versioned APIs with a documented deprecation policyweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/api-getting-started.md“All endpoints authenticate with an API key from the telli app (Settings > Developer), sent as a bearer token”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”

API quality = 26.4 ÷ 70 × 100 = 37.7

Openness7.2/100×0.20 of the PA blend

Can you leave, inspect, or self-host — data export, open source, portability.

Do everything through the API that I can do in the UIweight 2

2 (weight) × 6 (quality) × 0.6 (partial) = 7.2 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/api-getting-started.md“All endpoints authenticate with an API key from the telli app (Settings > Developer), sent as a bearer token”
[claimed-docs] https://docs.telli.com/api-getting-started.md“Download them to generate client libraries, import the API into tools like Postman, or give coding agents machine-readable API context”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Schedules a call at the earliest opportunity within the dialer window. May occur immediately or on the next business day depending on settings.”
[claimed-docs] https://docs.telli.com/v1/endpoint/import-phone-number.md“Imports a phone number from your own SIP trunk provider. This allows you to use existing phone numbers with telli by configuring custom SIP termination settings.”
[claimed-docs] https://docs.telli.com/custom-tools.md“Custom tools allow your AI agents to access external information by connecting to your APIs.”
[claimed-docs] https://docs.telli.com/webhooks.md“Webhooks push data from telli to your systems in real time. When something happens on a call, telli sends a POST request to the endpoint you configure”
[claimed-docs] https://docs.telli.com/integrations/mcp.md“The telli MCP server lets AI tools like Claude, ChatGPT, and Codex talk to Charlie, telli's AI assistant, over the Model Context Protocol.”
[probe] https://docs.telli.com/openapi.json“PROBE openapi: HTTP 200 at https://docs.telli.com/openapi.json — contains "openapi" key”
[probe] https://docs.telli.com/integrations/mcp“official MCP server documented at https://docs.telli.com/integrations/mcp”

Export all of my data in open formats and leaveweight 3

3 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 30 max

[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/platform/data-retention.md“Data retention deletes contacts and call data automatically once they reach an age you define.”

Read the product's source under an open licenseweight 2

2 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 20 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Self-host the core productweight 3

3 (weight) × 0 (quality) × 0.0 (none) = 0.0 of 30 max

no evidence cited — the verdict rests on absence of evidence, re-checked on refresh

Openness = 7.2 ÷ 100 × 100 = 7.2

Built-in AI58.2/100×0.15 of the PA blend

Inside-out: how agentic the product itself is for its users — built-in assistants, autonomous features.

Get AI-generated insights and suggestions from my data inside the productweight 2

2 (weight) × 6 (quality) × 0.6 (partial) = 7.2 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“Charlie: Build and refine agents, automate workflows, and analyze your calls with telli's built-in AI assistant.”
[claimed-docs] https://docs.telli.com“Track key metrics like reach rate, call duration, and success rate.”
[claimed-docs] https://docs.telli.com“Analyze individual calls, transcripts, and call outcome fields.”
[claimed-docs] https://docs.telli.com“Submit feedback on calls to continuously improve your agent.”

Set up automations that run autonomously in the backgroundweight 2

2 (weight) × 7 (quality) × 1.0 (full) = 14.0 of 20 max

[claimed-docs] https://docs.telli.com/changelog“Workflows can now run automatically on a recurring schedule. Add a Scheduled trigger, choose the interval and start time, and let the workflow run without a call event.”
[claimed-docs] https://docs.telli.com“Configure dialing windows, calling strategies, and retry behavior.”
[claimed-docs] https://docs.telli.com/introduction.md“Charlie: Build and refine agents, automate workflows, and analyze your calls with telli's built-in AI assistant.”
[claimed-docs] https://docs.telli.com/introduction.md“Webhooks: Receive real-time notifications about call events, status changes, and outcomes.”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Schedules a call at the earliest opportunity within the dialer window. May occur immediately or on the next business day depending on settings.”

Delegate tasks to a built-in AI assistant inside the productweight 3

3 (weight) × 8 (quality) × 1.0 (full) = 24.0 of 30 max

[claimed-docs] https://docs.telli.com/introduction.md“Charlie: Build and refine agents, automate workflows, and analyze your calls with telli's built-in AI assistant.”
[claimed-docs] https://docs.telli.com/integrations/mcp.md“The telli MCP server lets AI tools like Claude, ChatGPT, and Codex talk to Charlie, telli's AI assistant, over the Model Context Protocol.”
[probe] https://docs.telli.com/integrations/mcp“official MCP server documented at https://docs.telli.com/integrations/mcp”

Operate the product with natural-language commandsweight 2

2 (weight) × 6 (quality) × 0.6 (partial) = 7.2 of 20 max

[claimed-docs] https://docs.telli.com/introduction.md“Charlie: Build and refine agents, automate workflows, and analyze your calls with telli's built-in AI assistant.”
[claimed-docs] https://docs.telli.com/integrations/mcp.md“The telli MCP server lets AI tools like Claude, ChatGPT, and Codex talk to Charlie, telli's AI assistant, over the Model Context Protocol.”
[probe] https://docs.telli.com/integrations/mcp“official MCP server documented at https://docs.telli.com/integrations/mcp”

Built-in AI = 52.4 ÷ 90 × 100 = 58.2

Automation40.0/100×0.15 of the PA blend

Depth of automation primitives — rules, scheduling, bulk operations, webhooks.

Perform bulk operations across many items at onceweight 2

2 (weight) × 6 (quality) × 0.6 (partial) = 7.2 of 20 max

[claimed-docs] https://docs.telli.com“Configure dialing windows, calling strategies, and retry behavior.”
[claimed-docs] https://docs.telli.com“Track key metrics like reach rate, call duration, and success rate.”
[claimed-docs] https://docs.telli.com/introduction.md“API Endpoints: Use telli's REST API to programmatically manage contacts, schedule calls, and integrate with your existing systems.”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Schedules a call at the earliest opportunity within the dialer window. May occur immediately or on the next business day depending on settings.”
[probe] https://docs.telli.com/llms.txt“PROBE llms.txt: HTTP 200 at https://docs.telli.com/llms.txt # telli Documentation > telli is the AI voice platform for agents that sell, support, and operate across millions of ca”

Define rules that trigger actions automatically on eventsweight 3

3 (weight) × 5 (quality) × 0.6 (partial) = 9.0 of 30 max

[claimed-docs] https://docs.telli.com/changelog“Workflows can now run automatically on a recurring schedule. Add a Scheduled trigger, choose the interval and start time, and let the workflow run without a call event.”
[claimed-docs] https://docs.telli.com/introduction.md“Webhooks: Receive real-time notifications about call events, status changes, and outcomes.”
[claimed-docs] https://docs.telli.com/webhooks.md“Webhooks push data from telli to your systems in real time. When something happens on a call, telli sends a POST request to the endpoint you configure”

Schedule recurring jobs or workflowsweight 2

2 (weight) × 7 (quality) × 1.0 (full) = 14.0 of 20 max

[claimed-docs] https://docs.telli.com/changelog“Workflows can now run automatically on a recurring schedule. Add a Scheduled trigger, choose the interval and start time, and let the workflow run without a call event.”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Schedules a call at the earliest opportunity within the dialer window. May occur immediately or on the next business day depending on settings.”
[claimed-docs] https://docs.telli.com/v1/endpoint/schedule-call.md“Optional flag to bypass dialing window restrictions for the scheduled call. When true, calls at the scheduled time regardless of dialing windows.”

Version, review, and roll back my automationsweight 1

1 (weight) × 3 (quality) × 0.6 (partial) = 1.8 of 10 max

[claimed-docs] https://docs.telli.com/en/get-started/test-your-agent.md“In the agent builder, click Test call to open the dialog. Pick the agent version (your draft with unsaved changes or any saved revision)...”

Automation = 32.0 ÷ 80 × 100 = 40.0