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Alternatives

Alternatives to Decagon

5 AI Customer Support Agents rivals, ranked by the same evidence-graded leaderboard — Decagon itself ranks #6 with a PA Score of 12/100. Every “beats Decagon on” below comes from a judged head-to-head round with cited evidence — see the methodology.

  1. #1
    Lorikeet

    Lorikeet (Operator Technologies AI Pty Ltd)

    PA Score 31/100vs Decagon →
    coverage
    37.6/100

    Beats Decagon on: Drive the product through a documented public API · Connect an agent via an official MCP server

  2. #2
    Pylon

    Pylon Labs, Inc.

    PA Score 31/100vs Decagon →
    coverage
    27.0/100

    Beats Decagon on: Connect an agent via an official MCP server · Drive the product through a documented public API

  3. #3
    Parahelp

    Copilot Labs, Inc. (dba Parahelp)

    PA Score 29/100vs Decagon →
    coverage
    30.3/100

    Beats Decagon on: The agent runs inside my existing helpdesk — Zendesk, Salesforce, Intercom — or standalone, syncing tickets and context both ways · Schedule recurring jobs or workflows

  4. #4
    Fin

    Intercom (Fin, a Salesforce company)

    PA Score 29/100vs Decagon →
    coverage
    38.5/100

    Beats Decagon on: Connect an agent via an official MCP server · The agent runs inside my existing helpdesk — Zendesk, Salesforce, Intercom — or standalone, syncing tickets and context both ways

  5. #5
    Sierra

    Sierra Technologies, Inc.

    PA Score 14/100vs Decagon →
    coverage
    22.6/100

    Beats Decagon on: Every answer is grounded in my own content and shows which article or source it drew from · When the agent escalates, the human gets the full conversation, a summary, and collected details — the customer never repeats themselves

Full leaderboard: AI Customer Support Agents arena →