Skip to content

Rank #5 of 6 in Email Clients & Email AI

Shortwave logo

Shortwave (ex-Google Inbox team) · commercial

no public signals

Showcase

Shortwave homepage screenshot
homepage · captured Sep 2026 · view live ↗
Shortwave docs screenshot
docs · captured Sep 2026 · view live ↗

Verified integrations

Connections to other tracked products — hover a chip for the verbatim evidence quote behind it.

By theme — the product's score on each story themeBy theme

Accounts openness — stories about accounts openness in this arenaAccounts opennessevidence →

Stories about accounts openness in this arena

0.0/100

Agenticness — how well agents can access and operate the productAgenticnessevidence →

How well agents can access and operate the product

27.6/100

Ai email — stories about ai email in this arenaAi emailevidence →

Stories about ai email in this arena

47.8/100

Automation depth — how much of the product can run unattendedAutomation depthevidence →

How much of the product can run unattended

41.3/100

Calendar integration — stories about calendar integration in this arenaCalendar integrationevidence →

Stories about calendar integration in this arena

12.0/100

Composing sending — stories about composing sending in this arenaComposing sendingevidence →

Stories about composing sending in this arena

44.0/100

Offline reliability — stories about offline reliability in this arenaOffline reliabilityevidence →

Stories about offline reliability in this arena

18.0/100

Openness — open source, data portability, and self-hosting storiesOpennessevidence →

Open source, data portability, and self-hosting stories

0.0/100

Privacy posture — data-handling and privacy storiesPrivacy postureevidence →

Data-handling and privacy stories

4.0/100

Privacy tracking — stories about privacy tracking in this arenaPrivacy trackingevidence →

Stories about privacy tracking in this arena

0.0/100

Search history — stories about search history in this arenaSearch historyevidence →

Stories about search history in this arena

16.0/100

Speed keyboard — stories about speed keyboard in this arenaSpeed keyboardevidence →

Stories about speed keyboard in this arena

0.0/100

Team collaboration — stories about team collaboration in this arenaTeam collaborationevidence →

Stories about team collaboration in this arena

35.8/100

Triage inbox — stories about triage inbox in this arenaTriage inboxevidence →

Stories about triage inbox in this arena

52.0/100

Story verdicts — every judged story with its evidenceStory verdicts

What’s free: 0 free · 1 paid · 0 enterprise · 22 not stated in evidence

?

Sorted by importance (agentic first) (high → low) · 54/54 stories · click a row’s chevron for the rationale and evidence

Delegate tasks to a built-in AI assistant inside the product G

Agentic features

ai-native userAgenticness — how well agents can access and operate the productAgenticness3full8/10C

Plug MCP servers into this product so it can use their tools G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness3full8/10X

Connect an agent via an official MCP server G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness3none0/10

Drive the product through a documented public API G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness3none0/10

Get AI-generated insights and suggestions from my data inside the product G

Agentic features

ai-native userAgenticness — how well agents can access and operate the productAgenticness2full8/10C

Operate the product with natural-language commands G

Agentic features

ai-native userAgenticness — how well agents can access and operate the productAgenticness2full8/10C

Set up automations that run autonomously in the background G

Agentic features

ai-native userAgenticness — how well agents can access and operate the productAgenticness2full7/10C

Build against official SDKs G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Download a machine-readable API spec (OpenAPI or equivalent) G

Api quality

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Explore an interactive API reference with runnable examples G

Api quality

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Issue scoped/least-privilege API credentials for an agent G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Point an agent at llms.txt or agent-oriented docs G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Rely on versioned APIs with a documented deprecation policy G

Api quality

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Subscribe to events via webhooks G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness2none0/10

Run the product headlessly / in CI for automation G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness2noneuntestednone yet

Use an official CLI G

Agent access

ai-native userAgenticness — how well agents can access and operate the productAgenticness2n/auntestednone yet

Test against a sandbox environment without touching production data G

Api quality

ai-native userAgenticness — how well agents can access and operate the productAgenticness1n/auntestednone yet

Split my inbox into focused streams — important, team, newsletters, calendar invites — so triage happens in priority order, not arrival order C

Inbox structure

power-userTriage inbox — stories about triage inbox in this arenaTriage inbox3full8/10X

AI triages my inbox for me — auto-labeling, categorizing, and surfacing what needs attention — with behavior I can steer and audit C

Ai triage

ai-native userAi email — stories about ai email in this arenaAi email3full7/10X

Define rules that trigger actions automatically on events G

ai-native userAutomation depth — how much of the product can run unattendedAutomation depth3full7/10C

AI drafts replies in my own voice and tone — ready to review and send, not generic boilerplate C

Ai drafting

ai-native userAi email — stories about ai email in this arenaAi email3partial6/10C

My team works shared inboxes together — shared accounts or team channels where everyone sees the same conversation state C

Shared inbox

team-leadTeam collaboration — stories about team collaboration in this arenaTeam collaboration3partial5/10X

Connect several accounts across providers — Gmail, Microsoft 365, IMAP — and work them from one place C

Multi account

switcherAccounts openness — stories about accounts openness in this arenaAccounts openness3none0/10

Export all of my data in open formats and leave G

ai-native userOpenness — open source, data portability, and self-hosting storiesOpenness3none0/10

Prevent my data from being used to train AI models G

ai-native userPrivacy posture — data-handling and privacy storiesPrivacy posture3none0/10

Self-host the core product G

ai-native userOpenness — open source, data portability, and self-hosting storiesOpenness3none0/10

Do everything from the keyboard — comprehensive shortcuts and a command palette — in an interface fast enough to never make me wait C

Shortcuts

power-userSpeed keyboard — stories about speed keyboard in this arenaSpeed keyboard3noneuntestednone yet

Ask an assistant questions across my whole inbox and calendar — who said what, what's outstanding — and get grounded answers C

Ai assistant

ai-native userAi email — stories about ai email in this arenaAi email2full8/10X

Schedule an email to send later and undo a send within a grace window C

Sending

power-userComposing sending — stories about composing sending in this arenaComposing sending2full8/10C

We can discuss an email in an internal side-thread — comments and @mentions beside the message — instead of forwarding copies around C

Shared inbox

team-leadTeam collaboration — stories about team collaboration in this arenaTeam collaboration2full8/10C

Perform bulk operations across many items at once G

ai-native userAutomation depth — how much of the product can run unattendedAutomation depth2partial6/10C

Insert saved snippets or templates — with variables and attachments — instead of retyping the same reply C

Templates

power-userComposing sending — stories about composing sending in this arenaComposing sending2partial5/10C

Schedule recurring jobs or workflows G

ai-native userAutomation depth — how much of the product can run unattendedAutomation depth2partial4/10C

Search is fast and precise — operators, filters, and ranked results across my full mail history C

Search

power-userSearch history — stories about search history in this arenaSearch history2disputed4/10D

Snooze conversations and set follow-up reminders that resurface a thread if nobody replies C

Followups

power-userTriage inbox — stories about triage inbox in this arenaTriage inbox2partial4/10X

Assign conversations to teammates and route incoming mail with rules so ownership is explicit C

Routing

team-leadTeam collaboration — stories about team collaboration in this arenaTeam collaboration2partial3/10X

Control data retention and deletion G

ai-native userPrivacy posture — data-handling and privacy storiesPrivacy posture2partial3/10X

Read, search, and write email offline, with changes syncing when I reconnect C

Offline

power-userOffline reliability — stories about offline reliability in this arenaOffline reliability2partial3/10X

See my calendar, respond to invites, and create events without leaving the email client C

Calendar

power-userCalendar integration — stories about calendar integration in this arenaCalendar integration2partial3/10C

An external agent — Claude, ChatGPT, or my own — can read, triage, draft, and send my email end to end through a documented connection C

Agent workflows

ai-native userAi email — stories about ai email in this arenaAi email2none0/10

Choose where my data is stored (region/residency) G

ai-native userPrivacy posture — data-handling and privacy storiesPrivacy posture2none0/10

Do everything through the API that I can do in the UI G

ai-native userOpenness — open source, data portability, and self-hosting storiesOpenness2none0/10

My mail stays reachable over open protocols and standard formats — IMAP/JMAP/SMTP access and standards-based export — so no client can lock me in C

Portability

switcherAccounts openness — stories about accounts openness in this arenaAccounts openness2none0/10

Opt out of telemetry and usage tracking G

ai-native userPrivacy posture — data-handling and privacy storiesPrivacy posture2none0/10

The client protects me from senders' tracking — blocking read pixels by default — and is transparent about what it does with my mail data C

Protection

switcherPrivacy tracking — stories about privacy tracking in this arenaPrivacy tracking2none0/10

Read the product's source under an open license G

ai-native userOpenness — open source, data portability, and self-hosting storiesOpenness2noneuntestednone yet

Import my complete mail history and contacts from my old provider or client C

Migration

switcherSearch history — stories about search history in this arenaSearch history1partialpaid4/10X

Select many conversations at once and archive, label, or mark them done in one stroke C

Inbox structure

power-userTriage inbox — stories about triage inbox in this arenaTriage inbox1partial4/10C

Self-host the email app and keep the mail pipeline under my own control C

Portability

switcherAccounts openness — stories about accounts openness in this arenaAccounts openness1none0/10

See whether and when recipients opened my email C

Sending

power-userComposing sending — stories about composing sending in this arenaComposing sending1noneuntestednone yet

Share my availability or insert bookable meeting times directly into an email C

Calendar

power-userCalendar integration — stories about calendar integration in this arenaCalendar integration1noneuntestednone yet

The same inbox also handles adjacent customer channels — SMS, WhatsApp, social, or live chat — beside email C

Channels

team-leadTeam collaboration — stories about team collaboration in this arenaTeam collaboration1noneuntestednone yet

Use aliases or masked addresses so sign-ups and strangers never learn my real address C

Protection

switcherPrivacy tracking — stories about privacy tracking in this arenaPrivacy tracking1noneuntestednone yet

Version, review, and roll back my automations G

ai-native userAutomation depth — how much of the product can run unattendedAutomation depth1noneuntestednone yet

Opportunities — the stories that would move this product's scores, from its own judged verdictsOpportunitiestop 8 of 40 stories with headroom

What would move Shortwave’s scores — derived from its own judged verdicts, biggest headroom first. Each line quotes what the judge found missing; shipping it (or evidencing it publicly) is the fix.

  1. Agenticness — how well agents can access and operate the productConnect an agent via an official MCP server

    nonemoves agent-readyimpact 45

    Shortwave documents letting its own AI Assistant connect out to third-party MCP servers ('Add custom integration', point to an MCP server of your choice) — this is MCP-client behavior, not Shortwave exposing an official MCP server that external agents could connect to.

  2. Agenticness — how well agents can access and operate the productDrive the product through a documented public API

    nonemoves agent-readyimpact 45

    Shortwave's evidence only shows it acting as an MCP *client* (connecting its AI Assistant to other apps' MCP servers) or integrating with third-party APIs like Zapier/GitHub — none of this constitutes Shortwave itself exposing a documented public API for external developers to drive the product.

  3. Speed keyboard — stories about speed keyboard in this arenaDo everything from the keyboard — comprehensive shortcuts and a command palette — in an interface fast enough to never make me wait

    nonemoves PA Scoreimpact 30

    The evidence pack contains no mentions of keyboard shortcuts, a command palette, or performance/speed benchmarks — all citations focus on AI features, integrations, and collaboration tools.

  4. Accounts openness — stories about accounts openness in this arenaConnect several accounts across providers — Gmail, Microsoft 365, IMAP — and work them from one place

    nonemoves PA Scoreimpact 30

    No evidence Shortwave supports connecting multiple providers (Gmail, Microsoft 365, IMAP) from one inbox; in fact the founder explicitly states they integrate only with Gmail's APIs ('not IMAP'), and a user confirms 'it only works with Google servers.' This directly contradicts the multi-provider switcher story rather than merely lacking support for it.

  5. Openness — open source, data portability, and self-hosting storiesExport all of my data in open formats and leave

    nonemoves PA Scoreimpact 30

    Missing: any documented export/download feature, supported open file formats, or migration/backup tooling.

  6. Openness — open source, data portability, and self-hosting storiesSelf-host the core product

    nonemoves PA Scoreimpact 30

    Shortwave is a hosted SaaS email client with no evidence of any self-hostable version; it relies on Google servers and its own cloud infrastructure (comm-11), and no self-hosting docs, Docker images, or open-source releases exist in the evidence pack.

  7. Privacy posture — data-handling and privacy storiesPrevent my data from being used to train AI models

    nonemoves PA Scoreimpact 30

    No evidence pack item describes any setting, policy statement, or opt-out mechanism letting users prevent their email/AI data from being used for model training; the only related community evidence (shortwave-comm-7) actually flags that Shortwave's privacy policy permits sharing email content/metadata with third-party vendors, which a user rejected outright rather than confirming a training opt-out exists.

  8. Agenticness — how well agents can access and operate the productPoint an agent at llms.txt or agent-oriented docs

    nonemoves agent-readyimpact 30

    Direct probes show no llms.txt or agent-oriented docs endpoint exists (404s across llms.txt, docs-md, openapi paths), and no other evidence mentions such agent-facing documentation.

Showing the top 8 of 40 — every none/partial verdict in the story verdicts table is headroom.

Think a verdict is wrong? Every verdicts-table row has a Flag link — see the methodology.

Coverage map — which docs area, API section, or community source covers which judged storiesCoverage map5 surfaces · 24 covered stories

Where the cited evidence behind each covered verdict came from — the same citations the verdicts table shows, no extra judging.

Blog docs17 stories

Claims vs evidence — vendor claims reconciled against independent verdictsClaims vs evidence

4 of 12 testable claims verified · 1 contradictedintegrity 17/100

23 distinct capability claims found in Shortwave’s own claimed-docs/GitHub materials, reconciled against our judge’s independent verdicts.

4

Verified

7

Unverified

1

Contradicted

12

Undersold

Verified (8)
Unverified (11)
Contradicted (1)
Undersold (12)
Claims outside our story set (5)

Real capability claims found in Shortwave’s own materials, but no story in this arena’s taxonomy covers them yet — that’s feedback on the taxonomy, not a mark against the product.

  • AI web browsing is enabled by default for paid plans

    source ↗
  • Instant Summaries automatically appear at the top of an email thread as soon as you open it

    source ↗
  • Standard AI tier now runs on Claude Sonnet 4.6, upgraded from Claude Haiku 4.5

    source ↗
  • Users can choose between four AI intelligence levels (Basic, Standard, Advanced, Expert) backed by different Claude models

    source ↗
  • Threads can be organized into todos for tracking follow-up work

    source ↗
Suggest a story for these →

Business model

free-tiersubscription-per-seat

Free tier for personal use with limited AI, then per-user Personal/Pro/Business/Enterprise tiers gated mainly by AI usage quota, team features, and support; billed monthly or annually.

pricing ↗

Score trend

How this product’s scores have moved as evidence and verdicts are re-derived — a point per change, not per day.

PA Score19 (Sep 7 '26)22 (Sep 16 '26)
Agent-ready13 (Sep 7 '26)13 (Sep 16 '26)

Flag

⚑ Flag a verdict

Think a verdict is wrong? Opens a prefilled GitHub issue — or use the ⚑ next to any verdict above.

Badge

Embed this product's score badge →

Hotlinked SVG — always shows the live current score.

For agents

Data